Returning goods

Please note that due to current Government COVID guidance we are operating with reduced staffing across our entire operation. We are processing all returns as fast as we can, but please be aware that these may take up to 2 weeks from receipt into our warehouse. If you would like to return an item to us please contact our Sales Office on 091 734117 to obtain a returns authorisation number.


  • (a) GOODS being returned for credit or exchange will not be accepted without prior agreement. Account number, document number, product code and serial number (where applicable) must be stated, otherwise full credit including VAT cannot be given.
  • (b) Imperfect GOODS will be replaced, repaired or credited at the discretion of the COMPANY. Please ensure that you supply a cover letter stating the defect.
  • (c) Orders for GOODS not listed in our website or which are of a special order nature cannot be returned, if supplied correctly.
  • (d) GOODS must be returned within 30 days of the original order date.
  • (e) All returned GOODS must be in resaleable condition as deemed by the COMPANY.
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